Vio IPTV terms of service

Acceptance of terms

By placing an order or using our streaming network, you confirm that you are at least 18 years of age and agree to comply entirely with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Service provision and usage

Vio IPTV provides digital access to live television broadcasts, sporting events, and video-on-demand (VOD) content.

• Device limits: your subscription plan strictly dictates the number of devices you may use simultaneously (ranging from 1 to 5 devices). Attempting to use the service on more devices than your plan permits may result in temporary suspension or permanent termination of your account without a refund.
• Internet requirements: a stable, high-speed internet connection is required to utilize our service. Vio IPTV is not responsible for buffering, lag, or downtime caused by your personal internet service provider (ISP), home network setup, or hardware limitations.
• Content availability: channel lineups, VOD libraries, and sports networks are subject to change, update, or removal at any time without prior notice based on server updates and regional availability.

Account security

You are solely responsible for maintaining the confidentiality of your subscription username, password, and server portal URLs. You must not share your personal login credentials publicly on forums, social media, or with individuals outside of your household.

Billing, trials, and refunds

• Free trials: we offer a complimentary 24-hour trial to allow you to test our network compatibility with your devices. Trials are limited to one per customer.
• 7-day money-back guarantee: if you are unsatisfied with your purchased subscription, you may request a full refund within exactly seven (7) days of your initial purchase date. Refund requests made after this 7-day period will not be honored.
• Renewals: subscriptions are not strictly auto-billed unless explicitly stated during checkout. It is your responsibility to renew your plan to avoid service interruption.

Reseller program terms

If you participate in the Vio IPTV Reseller Program, the following additional terms apply to you:

• Credit system: reseller credits purchased at wholesale rates never expire. One (1) credit equals one (1) month of service.
• Customer support: as a reseller, you act as an independent business entity. You are responsible for handling your own customers' direct billing and basic setup inquiries. Vio IPTV provides backend technical support to you (the reseller), but we do not directly interface with your retail clients.
• Brand reputation: resellers must conduct their business ethically. Engaging in spamming, fraudulent billing, or deceptive marketing practices will result in the immediate revocation of your reseller panel and forfeiture of all remaining credits without compensation.

Acceptable use policy

You agree not to use our network for any unlawful or prohibited activities. This includes, but is not limited to:

• Restreaming, rebroadcasting, or publicly displaying our content for commercial gain without an authorized reseller account.
• Attempting to hack, reverse-engineer, or disrupt our servers, CDN, or website infrastructure.
• Using automated software, bots, or scrapers to extract data or video streams from our platform.

Intellectual property & copyright

Vio IPTV acts as a conduit for digital media. We do not host, upload, or physically store the media streams on our own local servers. We respect intellectual property rights and comply with standard DMCA takedown procedures. If you are a copyright owner and find unauthorized content, please refer to our dedicated DMCA Policy page for instructions on submitting a formal notice.

Limitation of liability

To the maximum extent permitted by law, Vio IPTV and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services. This includes, but is not limited to, data loss, business interruption, or loss of profits. Our service is provided on an "as is" and "as available" basis.

Modifications to the terms

Vio IPTV reserves the right to update, modify, or replace these Terms and Conditions at any time to reflect changes in our services or legal obligations. It is your responsibility to check this page periodically for updates. Continued use of our service after any changes constitutes acceptance of the new terms.

Contact information

If you have any questions, concerns, or require clarification regarding any of the terms listed above, please do not hesitate to contact our support team. We are available 24/7 to assist you.